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External Links

Here we provide external links to the relevant authorities and industry bodies governing the recording of telephone conversations:

  • Ofcom
  • Telecommuncations (Lawful Business Practise)
  • Telecommunications (Data Protection And Privacy) Regulations 1999
  • Regulation of Investigatory Powers Act 2000 (RIPA)
  • Data Protection Act 2018
  • Human Rights Act 1998
  • FSA Meeting your obligations
  • FSA COBS
  • FSA PCI Compliance - see section 3.30

Further information

    Product information

  • PDF brochure

  • References

  • PCI DSS compliance
  • PCI mortgage compliance
  • FCA call recording guide
  • FCA MiFID business conduct
  • MIFID (II) AND MIFIR
  • Data Protection Act
  • ICO - GDPR

Help

  • On-line documentation

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