You can log as many users as you like with TIM Enterprise, from a single extension to hundreds of thousands across as many sites as you like.
If you need more user licenses, you just pay the difference.
TIM Enterprise imposes no restrictions on the number of sites that you can log.
It also includes a distributed directory as standard, meaning your employee directory can span multiple sites, with no limit to the actual depth.
No, trunks and channels do not count as users and have no impact on costing.
No, you can have as many different PBX on as many sites as you want, as long as they're on our compatibility list.
No. Administrators can give web access to an unlimited amount of users, with each one being restricted to a specific part of your organization if you wish.
Yes, absolutely. An initial 'super' user can access everything. Additional web users can be restricted to a specific geographic area, site, department, group or even their own individual stats.
Of course. Simply setup your reports parameters and tell it which email address(es) you want it to be delivered to.
Absolutely not. We see no need to impose silly arbitrary restrictions on report numbers.
No, the reports will be stored under your login area and are available only to you.
Yes, call alarms can be set when certain criteria are met. These can send automatic e-mail notification to one or more users as soon as the trigger is activated.
They can be set on many different call properties, including duration, cost, dialled number(s), missed calls, etc. Alarms can also be set on Stats Collection Points where you want to trigger an alarm once particular thresholds are met.
Yes, all calls are clearly colour coded. The default colours are red for lost, green for inbound, blue for outbound and grey for internal.
As long as you have maintenance, there will be no charge for a new interface to ensure TIM Enterprise works with your new PBX(s). Maintenance also covers you for assistance in re-configuring TIM Enterprise to work with the new PBX(s).
Absolutely, when adding a web user, you determine the areas of your system that they are allowed to report on. If you want to allow access to a number of sales team that span different locations, just create a reporting collection group.
Yes, you can set up as many scheduled reports as you want and they can be set to be delivered at predetermined dates and times.
When scheduled reports are delivered as web-reports, users can drill up and down. Reports can be delived to Web, PDF, Excel, CSV and XML. The format chosen for the report delivery will determine whether you can drill up and down or not. E.g. If a report is scheduled to be delivered as a PDF, this facility isn't available, if delivered as a Web report it is.
TIM Enterprise will process and store the call as soon as it’s received. This is normally within seconds of the calls finishing. During call processing, you still have full access to all of your reports and display boards.
Using TIM Enterprise with MySQL or MS SQL databases the amount of data that can be stored varies depending on the version of database being used. Typically this will be multiple GB of data up to a few TB.
When using a native database the system can store up to 4GB of records. A typical record is about 4KB in size.
If space gets tight, old data can be archived to another location, to be imported and inspected at any time in the future.
Yes. Tim Enterprise will allow you to see how busy your system gets throughout the day. This will allow you to make decisions about cutting off redundant lines, or getting new ones installed to stop callers getting busy tone. For ease of use, TIM Enterprise will allow you to re-order all columns in this report on-the-fly.
Yes, each site is individually configurable and you can apply different tariffs to individual users, groups, sites or whole regions.
As soon as a call has finished, within a matter of seconds, it is processed and safely stored in its database, allowing immediate access through any of its reports. Furthermore, any calls meeting user-defined criteria can be set to start an audible alarm, the details of which are immediately sent by e-mail.
Absolutely. Just fill in the trial request form and you'll be on your way. In cases like yours, we recommend the AD sync object to minimise set-up time. We're happy to remote on and assist with set-up and configuration. This is included in the free trial. You also get access to support for the duration of the trial so you can evaluate that too!